In today’s business environment, customer service has emerged as the key factor that separates success from ordinary performance. So, what does it take to truly make a difference? The answer lies in Celebrity Service, a concept that revolutionises business-to-customer interactions. Geoff Ramm created the concept…
If you run a business—whether you sell services, products, advice, or time—there’s one number more important than your revenue, your turnover, or your social media reach. It’s your breakeven number. Yet surprisingly, many business owners either don’t know it or ignore it—until it’s too late.…
Ever get the feeling you’re not quite as in control as you like to think? Yeah, you’re not alone. Most business owners walk around proudly showing off their “results” and “actions”, waving them about like a badge of honour. Sales figures, KPIs, team performance stats……
Introduction You’ve built your organisational chart.You’ve defined roles with positional contracts.You’ve set KPIs and documented your how-to systems. Now the question is: how do you make sure it all keeps working? That’s where Management Systems come in. They are the operating rhythm of your business:…
Stop Reinventing the Wheel – Systemise It Instead Introduction Do you repeat explanations for the same tasks multiple times to your team members? You have a bigger problem if your team members perform the same tasks differently, leading to inconsistent results. That’s a systems problem.…
If You Can’t Measure It, You Can’t Manage It Introduction You have developed your organisational structure, prepared positional contracts and have established who is responsible for what. Great progress! And now comes the part that ensures that everything is to some extent controllable and directed…
Get It in Writing – Why Positional Contracts Matter Introduction:You’ve built a solid organisational chart—well done! Now your team knows who reports to whom, and the structure is in place. But here’s the question: does everyone truly understand what’s expected of them? That’s where positional…
Why Your Business Needs a Clear Organisational Chart Introduction: Have you ever had to deal with duplicate tasks, unclear responsibilities, or slow decision-making? If so, the cause of that may very well be the absence of a clear organisational plan. Many small and medium-sized business…
Setting SMART Goals – The Key to Measurable Success Introduction: It is important to have a clear vision and mission of the business but without goals that are specific and quantifiable, the business will have no direction. This is where SMART goals come in. These…
Creating a Strong Business Culture – The Foundation for Long-Term Success Introduction: A great business isn’t just about processes and profits—it’s about people. And what keeps people engaged, motivated, and committed? Culture. A strong company culture ensures that your team aligns with your mission, values,…
